Shipping policy
Shipping & Delivery Policy – WHIFF
WHIFF Oy (“WHIFF”) delivers products purchased through its online store to Finland and to other countries and territories made available at checkout.
Available shipping methods, applicable shipping charges, and estimated delivery times are displayed at checkout before the customer confirms the order.
Order Processing
Orders are normally processed within 1–3 business days after the order has been received, unless otherwise stated in connection with the product or during checkout.
Processing times may be longer during exceptionally busy periods, campaigns, events, public holidays, or other circumstances affecting order fulfilment.
Estimated Delivery Times
Estimated delivery times after processing are generally:
- Finland: 2–5 business days
- Other EU countries: 3–10 business days
- United States and Canada: 7–14 business days
Delivery times depend on the destination, selected shipping method, carrier, customs procedures, and other circumstances affecting transportation.
Unless expressly agreed otherwise, stated delivery times are estimates and not guaranteed delivery dates.
Nothing in this policy limits any mandatory rights available to consumers under applicable law in the event of delayed delivery.
International Deliveries
International shipments may be subject to customs clearance, import procedures, duties, taxes, or other requirements imposed by the destination country.
Where applicable, customs processing may extend the estimated delivery time.
Any customs duties, import taxes, brokerage fees, or similar charges are handled in accordance with the terms displayed at checkout and WHIFF’s applicable policies.
Delivery Delays
WHIFF makes reasonable efforts to dispatch orders within the stated processing times.
Delays may occur due to circumstances outside WHIFF’s reasonable control, including carrier disruptions, customs processing, actions of public authorities, exceptional weather conditions, industrial action, transportation disruptions, or other force majeure circumstances.
WHIFF shall not be liable for delays caused by circumstances outside its reasonable control to the extent permitted by applicable law.
This does not limit any rights or remedies available to consumers under mandatory consumer protection legislation.
Risk of Loss or Damage
For consumer orders, the risk of loss of or damage to the products passes to the consumer in accordance with applicable mandatory consumer protection legislation.
Where WHIFF arranges the delivery, the customer does not bear the risk of loss or damage merely because the goods have been handed over to the carrier where mandatory consumer protection legislation provides otherwise.
Delivery Information
The customer is responsible for providing accurate and complete delivery information when placing an order.
Customers should verify their name, street address, postal code, city, country, telephone number, and other requested delivery information before confirming the order.
WHIFF is not responsible for additional delays or costs resulting directly from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.
Uncollected and Returned Shipments
Failure to collect a shipment or refusal to accept delivery does not necessarily constitute a valid exercise of a consumer’s statutory right of withdrawal.
Customers wishing to withdraw from an eligible purchase should notify WHIFF clearly of their decision to withdraw.
If a shipment is returned to WHIFF because it was not collected or because the customer supplied incorrect or incomplete delivery information, WHIFF may, to the extent permitted by applicable law, deduct the reasonable and actual additional shipping, return, and handling costs incurred as a result.
Any mandatory consumer rights remain unaffected.
Lost Shipments
If a shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery time, the customer should contact WHIFF at:
Please include the order number and, where available, the shipment tracking information.
WHIFF will investigate the matter with the relevant carrier and provide any remedy required under applicable law.
Damaged Shipments
If a shipment arrives damaged, the customer should notify WHIFF without undue delay after discovering the damage.
Customers are requested, where reasonably possible, to retain the product and its original shipping packaging and provide photographs showing the damage.
Contact:
Where useful, WHIFF may also request that the customer assists with information reasonably required for a carrier claim.
Failure to notify the carrier directly or to provide photographs does not remove any mandatory statutory rights available to the consumer.
Where WHIFF is legally responsible for goods damaged during transportation, WHIFF will provide the remedy required under applicable consumer protection legislation.
Shipping Costs and Refunds
Original shipping charges are refunded where required by applicable consumer protection legislation.
When an EU consumer validly exercises the statutory right of withdrawal, WHIFF will reimburse the cost corresponding to WHIFF’s least expensive standard delivery method, as required by applicable law.
Additional costs resulting from the customer choosing a more expensive delivery method, such as express delivery, are not refundable unless otherwise required by law.
The customer may be responsible for return shipping costs as further described in WHIFF’s Return & Refund Policy.
Contact
For questions regarding shipping, tracking, delayed or lost shipments, or transport damage:
WHIFF Oy
whiff@whiff.fi
Last updated: September 2026